Click here for our Online form for Callback or Service.
📢 Update 07/05/25 – Service Advisory
We are currently experiencing a very high volume of enquiries following the recent satellite changes.
Our team is working hard to assist everyone, but at this time, we are unable to keep up with the number of incoming phone calls.
To ensure we can help you as efficiently as possible, please complete our online service request form.
At present, we can only accept new work requests submitted through this form.
Our technicians are focused on completing pre-booked work first and will assist new requests in the order they are received.
Thank you for your understanding and patience during this exceptionally busy time.
We’re committed to getting everyone back up and running as soon as possible.
👉 Click here for our service request form
Or,- Read through the below updates, maybe they will be of some help to you.
UPDATE: 7th May – Automatic Satellite Dishes
Here’s the latest status update regarding the compatibility of popular automatic satellite dish systems with the new Koreasat 6 (KT6) satellite:
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TechniSat Skyrider – Operating successfully ✅
A new firmware update will be available soon to enhance functionality. -
SamY 54 – ❌ Not compatible
This is a non-DVB-S2 model and cannot support the new satellite. Unfortunately, this cannot be resolved with a firmware update. – The dish can be used in Manual mode to manually find the satellite using the display buttons, , We will post some information on how to use this feature once we finalise the details. -
Oyster 60 – Not working
7/5/25: We now have working software for the Oyster 60 We are just working out how to get this to everyone, . -Please fill our form in to be updated on how we can help you. -
Kiwi Sat – ❌ Not currently working
We now have new firmware and can update the Kiwi Sat, Please fill our form in at the bottom of this page and we will contact you to book you in @ our workshop for this upgrade. -
NZSAT (Dome & Dish systems) – ✅ Working with KT6
Fully compatible with the new satellite. A future firmware update will provide further optimisations. - MaxView Automatic Dishes – ❌ Not currently working, -. – UPDATE 7/5/25 We had some test software, it didn’t work we are now waiting for another update.
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Other branded dishes – ⚠️ Mixed performance
Many are experiencing issues. Firmware updates have not yet been released. -
Important Note Regarding Dome Satellite Dishes:
Due to their smaller size, dome satellite dishes often struggle with signal strength — particularly with the lower signal levels now affecting some areas of New Zealand.
As a result, we are unable to offer support for dome dishes.Please note that we have never sold or recommended dome-style systems, as they typically do not provide reliable performance.
For the best results, we always recommend a standard open-face satellite dish of at least 54 cm in diameter when choosing an automatic dish. Thank you for your understanding. - Southern Cross 52: We are having mixed information, some are working ok others are not. There is no new software for this product as RSE who was the importer has gone out of business and there is no support available.
Update – Set Top Boxes : Please fill in our form on this page and we will contact you with information about your Satellite receiver or satellite TV, We are managing to tune many , but some are unable to be tuned due to not supporting DVBS2 , then we are able to offer either a new box or a new latest smart TV with DVBS2 Satellite tuner.
15th April Important Notice:
At approximately 5:30 AM on Tuesday, 15th April, Optus D2 was decommissioned. Koreasat 6 (KT6) has successfully taken over from the same orbital position and is now broadcasting Sky and Freeview services.
Satellite Update for Motorhomes – Sky and Freeview Changed on 15th April @ 5:30 AM
Why the Change?
The current satellite, Optus D2, has reached the end of its life and has been retired. To maintain uninterrupted service, a new satellite – Koreasat 6 (KT6) – has taken over, continuing to deliver Sky TV and Freeview channels throughout New Zealand.
What Motorhome Users Need to Know:
✅ No Dish Realignment Needed
KT6 is in the same position in the sky (160°E), so your windup or manual satellite dish does not need to be adjusted. – But you may need your Automatic Dish re programmed to receive the new Satellite. – Some older Automatic models may not be able to work with the New Satellite.
🔄 Freeview Retuning May Be Required
Some TVs or set-top boxes will need to be retuned to pick up Freeview again.
Updated Freeview Transponder Settings:
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Transponder 10
Frequency: 12455.2 MHz
Symbol Rate: 22500
Polarisation: Horizontal
Channels include: HGTV, Three, Bravo, Hope, Parliament TV, Rush, Firstlight, Shine TV, Three +1 -
Transponder 12
Frequency: 12484.8 MHz
Symbol Rate: 22500
Polarisation: Horizontal
Channels include: TVNZ 1, TVNZ 2, Duke, Duke +1, Māori TV -
Transponder 14
Frequency: 12530 MHz
Symbol Rate: 30000
Polarisation: Horizontal
Channels include: Sky Open, Al Jazeera, Bravo+1, Eden+1
⚠️ DVB-S2 Support Required
KT6 only broadcasts in DVB-S2. If your decoder is older and doesn’t support DVB-S2, you’ll need to upgrade.
Sky TV Users – Important Info
🛠 Using a Non-Sky Box with Your Sky Card?
If you’re using a third-party box (not supplied by Sky) that takes your Sky card, you will need us to retune and update the channel list for KT6.
✅ Using a Sky-Supplied Box?
Sky-issued boxes should automatically update with no action needed.
💻 Have a MINI VX Receiver?
You can upgrade it yourself using a USB update.
Purchase the KT6 Update USB from: www.digitalstore.co.nz
Product Code: KT6U
Need Help?
We’re here to assist, but please note:
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We expect to be very busy during this transition.
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Phone support for programming will not be available – we’re unable to talk you through updates over the phone.
If you need hands-on help, please contact us and we’ll schedule support as soon as possible.
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Need Help Tuning Your Set-Top Box – TV or Help with a Automatic Dish
If you require assistance from Digital RV with tuning your set-top box or TV following the satellite change:👉 Click here to request service
Please note: This may be a chargeable service.
