Click here for our Online form for Callback or Service.
📢 Update 25/05/25 – Service Advisory
We are still experiencing a very high volume of enquiries following the recent satellite changes.
Our team is working hard to assist everyone, but at this time, we are still unable to keep up with the number of incoming phone calls.
To ensure we can help you as efficiently as possible, please complete our online service request form.
At present, we can only accept new work requests submitted through this form.
Our technicians are focused on completing pre-booked work first and will assist new requests in the order they are received.
Thank you for your understanding and patience during this exceptionally busy time.
We’re committed to getting everyone back up and running as soon as possible.
👉 Click here for our service request form
Or,- Read through the below updates, maybe they will be of some help to you.
UPDATE: 25th May – Automatic Satellite Dishes
Here’s the latest status update regarding the compatibility of popular automatic satellite dish systems with the new Koreasat 6 (KT6) satellite:
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TechniSat Skyrider – Operating successfully ✅
We do have a new firmware update available to enhance functionality for the future. -
SamY 54 – ❌ Not compatible
This is a non-DVB-S2 model and cannot support the new satellite. Unfortunately, this cannot be resolved with a firmware update, This is a a hardware situation as the new satellite is now DVBS2. – The dish can be used in Manual mode to manually find the satellite using the display buttons,<Click Here> link for our Facebook post on how to do this. -
Oyster 60 – Not working
15/5/25: We now have working software for the Oyster 60 . -Please fill our form in so we can assist you with this. -
Kiwi Sat – ❌ Not currently working
We have new firmware and can update the Kiwi Sat, Please fill our form in at the bottom of this page and we will contact you to book you in @ our workshop for this upgrade. -
NZSAT (Dome & Dish systems) – ✅ Working with KT6
Working with the new satellite. A future firmware update will provide further optimisations. - MaxView Automatic Dishes – ❌ Not currently working, -. – UPDATE 15/5/25 We’ve have 2 versions of test software which is having mixed results. we can send this through to you if you fill in the form, we are unable to offer any extra support on this product.
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Other branded dishes – ⚠️ Mixed performance
Many are experiencing issues. Firmware updates have not yet been released. Most older ones older than 2015 like Telco etc are not able to be updated, or the manufacturers are no longer supporting their products. -
Important Note Regarding Dome Satellite Dishes:
Due to their smaller size, dome satellite dishes often struggle with signal strength — particularly with the lower signal levels now affecting some areas of New Zealand.
As a result, we are unable to offer support for dome dishes.Please note that we have never sold or recommended dome-style systems, as they typically do not provide reliable performance.
For the best results, we always recommend a standard open-face satellite dish of at least 54 cm in diameter when choosing an automatic dish. Thank you for your understanding. - Southern Cross 52: We are having mixed information, some are working ok others are not. There is no new software for this product as RSE who was the importer has gone out of business and there is no support available.
Update – Set Top Boxes : Please fill in our form on this page and we will contact you with information about your Satellite receiver or satellite TV, We are managing to tune many , but some are unable to be tuned due to not supporting DVBS2 , then we are able to offer either a new box or a new latest RVTECH smart TV with DVBS2 Satellite tuner. <Click to view smart TV>
15th April Important Notice:
At approximately 5:30 AM on Tuesday, 15th April, Optus D2 was decommissioned. Koreasat 6 (KT6) has successfully taken over from the same orbital position and is now broadcasting Sky and Freeview services.
Satellite Update for Motorhomes – Sky and Freeview Changed on 15th April @ 5:30 AM
Why the Change?
The current satellite, Optus D2, has reached the end of its life and has been retired. To maintain uninterrupted service, a new satellite – Koreasat 6 (KT6) – has taken over, continuing to deliver Sky TV and Freeview channels throughout New Zealand.
What Motorhome Users Need to Know:
✅ No Dish Realignment Needed
KT6 is in the same position in the sky (160°E), so your windup or manual satellite dish does not need to be adjusted. – But you may need your Automatic Dish re programmed to receive the new Satellite. – Some older Automatic models may not be able to work with the New Satellite.
🔄 Freeview Retuning May Be Required
Some TVs or set-top boxes will need to be retuned to pick up Freeview again.
Updated Freeview Transponder Settings:
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Transponder 10. – No real changes from previous satellite.
Frequency: 12455 MHz
Symbol Rate: 22500
Polarisation: Horizontal
Channels include: HGTV, Three, Bravo, Hope, Parliament TV, Rush, Firstlight, Shine TV, Three +1 -
Transponder 12. -No real changes from previous satellite. Frequency: 12484 MHz
Symbol Rate: 22500
Polarisation: Horizontal
Channels include: TVNZ 1, TVNZ 2, Duke, Duke +1, Māori TV -
Transponder 14. – Changed.
Frequency: 12530 MHz. ( was formerly 12519 MHz, Symbol rate 22500)
Symbol Rate: 30000
Polarisation: Horizontal
Channels include: Sky Open, Al Jazeera, Bravo+1, Eden+1 - Sometimes just editing the 12519 transponder and entering the new 12530 freq, and 30000 symbol rate will just fix those channels.
⚠️ DVB-S2 Support Required
KT6 only broadcasts in DVB-S2. If your decoder is older and doesn’t support DVB-S2, you’ll need to upgrade. – Contact us for replacement options.
Sky TV Users – Important Info
🛠 Using a Non-Sky Box with Your Sky Card?
If you’re using a third-party box (not supplied by Sky) that takes your Sky card, you will need us to retune and update the channel list for KT6.
✅ Using a Sky-Supplied Box?
Sky-issued boxes should automatically update with no action needed.
💻 Have a MINI VX Receiver?
You can upgrade it yourself using a USB update.
Purchase the KT6 Update USB from: www.digitalstore.co.nz
Product Code: KT6U
Need Help?
We’re here to assist, but please note:
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We are very busy during this transition.
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Phone support for programming will not be available – we’re unable to talk you through updates over the phone.
If you need hands-on help, please contact us and we’ll schedule support as soon as possible.
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Need Help Tuning Your Set-Top Box – TV or Help with a Automatic Dish
If you require assistance from Digital RV with tuning your set-top box or TV following the satellite change:👉 Click here to request service
Please note: This may be a chargeable service.
